Venues must be located in areas with stable internet connectivity
SCM provides commercial services and bookings are subject to availability
Bookings are confirmed on receipt of proof of payment of the non-refundable booking fee
Bookings will be confirmed on a first come first serve basis for any given date
SCM reserves the right to accept or reject bookings
Rates are inclusive of non-refundable booking fees
SCM reserves the right to not proceed with services if outstanding balances are not paid in accordance with these terms of service
Live streaming captures the event as it happens; flash photography/other crew in shot cannot be avoided
No post-production services are offered
The stream is immediately available on the SCM YouTube channel, in line with the client’s privacy requirements
In the event of network connectivity loss, stream content will be uploaded to the SCM YouTube channel as acquired during the event, within 24 hours
The inclusion of audio in the live stream is subject to copyright restrictions related to commercially licensed music. SCM reserves the right to mitigate the risk of channel restrictions as needed
Available filming angles at specific locations may be constrained by venue layout beyond the control of SCM
Our service footprint includes the KZN coastal belt from Richard's Bay to Port Edward and inland towards Upper Highway
Wedding ceremonies at venues in the KZN Midlands are included in our services
Travel rates of R4.75/km will apply beyond 40km from Amanzimtoti
Outdoor event refund policy
SCM reserves the right to suspend services in the event of inclement weather for safety of crew and equipment (lightning, heavy wind, flash floods)
Outdoor events subject to service suspension are eligible for refunds of all amounts received in excess of the non-refundable booking fee, within 7 days after the booking date
Should the venue be able to accommodate the event and camera equipment indoors, services will proceed as booked, if agreed to at least 2 hours ahead of starting time, and the refund policy will not apply
Sports events refund policy
Rescheduling:
50% of the total fee due if SCM is not available on the new date
No refund applies if SCM is available on the new date
Cancellation:
More than 30 days prior to the event: 100% of the balance due, if paid upfront
14 – 30 days prior to the event: 50% of the balance due, if paid upfront
8 – 14 days prior to the event: 25% of the balance due, if paid upfront
7 days prior to the event: no refunds will be considered
Wedding refund policy
Rescheduling:
50% of the total fee due if SCM is not available on the new date
No refund applies if SCM is available on the new date
Cancellation due to death or terminal illness of either of the couple, or in the event of break-up:
All amounts received in excess of the non-refundable booking fee will be refunded within 7 days from notice of cancellation
Other cancellations:
More than 30 days prior to the event: 100% of the balance due, if paid upfront
14 – 30 days prior to the event: 50% of the balance due, if paid upfront
8 – 14 days prior to the event: 25% of the balance due, if paid upfront
7 days prior to the event: no refunds will be considered
Disclaimer
Factors that can affect the quality of acquisition during sports events:
Elevation above the field of play
Visual barriers such as fences
Sufficient distance from the field of play for close-ups of touchline action
